1. Function Introduction
After submitting the after-sales application, Hollyland after-sales engineers will determine the problem and provide a solution.
*The service centers involved in this part of the operation include: China Headquarters, US Service Center, and European Service Center.
2. Operation
1. After-sales engineer clicks the SP number of the corresponding case in Case.
2. In Edit of Case Products, confirm the product information.
3. Need to confirm product group, model, warranty status, etc.
4. After completing the product information, you need to fill in the corresponding Solution according to the problem description and failure video.
3. Out of Warranty
1. For equipment that is out of warranty or damaged by human factors, a pre-quotation is required to provide customers with psychological expectations. Select Yes at Pre-quote or not and click Send pre-quotation in the upper right corner to make a pre-quotation.
2. Confirm the price and currency of the pre-quotation on the pop-up page, and make notes for the pre-quotation.
4. Under Warranty
1. For under warranty cases, there is no need to generate a pre-quote. Just confirm Maintenance Type, Service Outlet, and select No in Pre-quote or not.