Create SP-Case in System

  1. Sidebar Search - Case, click Add
  1. Fill in the Customer Info. If have filled in the customer before, you could directly fill in the emil, then the customer will be filled in automatically. If not, please click new.
  1. Fill in the Recipient Information, Problem Description, Fault videos/photos and Purchase order/Screenshot
  1. Click Save and then add the product information
  1. Please make sure the product information has been filled in, then the case has been created successfully.
Service Operations Guide
1. Workflow 2. Apply for After-Sales Service 3. Hollyland Confirm 4. Service Center Process the RMA 5. Parts Price 6. Apply for the Spare Parts 7. Create SP-Case in System