Visual Guide

What can we do if the battery level of a TX or RX is not displayed after put all TX and RX to charging box?

  1. Please use a small needle to thorn the hole on both TX and RX to reset the device.
  2. Please long-press the mute button of RX when it is in the box to check if the firmware version is the latest, and upgrad the firmware to the latest.
  1. Please fill out the form below to submit your problem to us if all operations above you have done.
NOTE: 
1. Replace the device if the purchase time is less than 15 days and non-human damage.
2. Replace or repair the device acccording the situation of customer if the purchase time during 15~30 days.
3.  Send the device to us for repair if the the purchase time over 30 days.
Visual Guide Contents
Video Solutions
Pyro Ultra
Pyro 7
How to import LUT file to Pyro 7? The differences between Pyro 7 and Mars M1 Enhanced Why the monitor screen occurs color block after open Lut function when connected with our Mars series products? What are the Function ICONS at the bottom of Pyro 7 ? Firmware Upgrade Introduction How to Repair the Pyro 7 When It Fails to Upgrade?
Pyro S
What is the difference between the Mars Series with Pyro Series Product Packaging Introduction Multi Sets Installation Introduction TX Installation Introduction RX Installation Introduction Channel Scan Introduction TX Port Introduction TX&RX menu introduction RX Port Introduction TX Function Introduction Pairing Introduction APP Connection Introduction
Pyro H
Installation How to pair a new receiver with the current system? Channel Scanning How to turen on the frozen frame function? Multi Sets Installation
Vcore
Product Introduction How to use your phone to view camera images via Vcore？(Sony a7 IV) Why Does the Canon R6III Camera Screen Go Black after Connecting to Vcore111? How to set up your Nikon camera when using your phone to view camera images via Vcore？ How to set up your Canon camera when using your phone to view camera images via Vcore？ How to use your Mac to get the image of your camera via Vcore? How to use your PC to get the image of your camera via Vcore? How to monitor Vcore's video via wired connection? How to monitor the video from Vcore wirelessly? How to use your phone to start recording?（Sony a7 IV） How to use the RTMP function of the Hollyview app? Why does the Vcore battery drain so fast?(Sony Camera)？ When the power bank function is on,why the Vcore still can not power the camera or phone? When transferring images to mobile devices or Capture One, why are some images not displayed? There is no ProRes fucntion when Vcore connects to the iPhone 17 series.
Cosmo C2
How to use the RTMP Function of the Cosmo C2？ How to use the NDI Function of the Cosmo C2? How to use the UVC Function of the Cosmo C2? What is the FPS Booster Function of the Cosmo C2? How to pair the transmitter to the receiver manually?
Cosmo C1
Does it support DC adapter to power device? How to test the latency of the device correctly? Why the monitor screen occurs color block after open Lut function when connected with our video transmission products? Why connected to computer via USB cable, and uses OBS software to pull stream, the screen will turn black or abnormal? When the TX's HDMI IN has a video input, but SDI OUT doesn't have a video output, what can I do? The introduction of the interfaces and buttons of Cosmo C1 Cosmo C1 Installation Instructions How to use the UVC function of the Cosmo C1?
Mars 4K
How to do a live streaming with Mars 4K? How to add LUTs to the HollyView app? How to test the latency of the device? How to pair a new receiver with the current system?
Mars M1 Enhanced
How to Switch Between Transmitter And Receiver Modes on the Mars M1 Enhanced? How to pair the Mars M1 Enhanced? The Frequency Scanning Function of Mars M1 Enhanced
Mars M1
Fan Control 3D-LUT Function Description Record Packing List Interface & Keys Status Display Power Supply Method Channel Switch Setting Hollyview APP Connection Installation Image stuck, mosaic or snowflakes，what can i do? Support Vedio Format
Mars 400S Pro II
Installation Multi-Set Installation Channel Scan Monitor By HollyView APP How to check the battery voltage? Why does the color block display on the monitor screen after opening the Lut function when connected with the Mars series products? How to pair a new receiver with the current system? How to add LUTs to the HollyView App? How to test the latency of the device correctly? Firmware upgrade
Syscom 421S
Installation description 422/485 cable is all connected, but why still failed to control a PTZ camera? How to connect Syscom421S with switchers like SONY, Panasonic, and Yangming to achieve wireless Tally functionality? Connection with Camera Channel Scan Connection with RS422/482
Pyro 5
How to use camera control function? How to use trigger function？ How to use the Proxy file from Pyro 5?(A7M4) How many Receivers can be paired with a Pyro 5 working in Transmitter mode? How many mobile devices can be paired with a Pyro 5? How long is the battery life when the Pyro 5 is powered by NP-F batteries? How to turn on the "Scan" function? How to monitor the video by APP? How to import and apply the 3D LUT file to the Pyro 5? How to record video? What video resolutions are supported by the recording feature? Does the Pyro 5 support UVC function? When using a 4G LTE Wi-Fi Modem for RTMP streaming in send mode, what are the network requirements? What is the streaming bitrate? What resolutions are supported? What video formats are supported? How to process the streaming function on the Pyro 5? How many Pyro 5 can be used simultaneously in the same scene? Pyro 5 Antenna Installation Note. Why Did Pyro 5 Lose Connection After Only a Few Dozen Meters? What Are the Differences in Monitoring Assistance Features Between Pyro 5 and Pyro 7?
Pyro 7 Ultra
How to connect and operate the camera control function? How to enable frequency scanning? How to interpret scanning results? How to perform device upgrade? Does Pyro 7 Ultra support USB network cards for RTMP streaming? What are the network requirements?
Intercom Systems
Solidcom H1 Wireless Intercom System
How to connect the Web page of central station(via network cable)? How to connect the Web page of central station(via Wi-Fi)? Geo Central Station shipping notes
Solidcom C1Pro-Roaming HUB
Hub Installation 4Wire Cascade Settings IP Cascade Settings
Solidcom C1Pro
How Many Groups Does Solidcom C1 Pro Support? How Long Can a Headset Work After It Is Fully Charged? How Long Does It Take to Fully Charge a Battery? How Does the ENC Function Work? How Many Remote Headsets Can Work with One Master Headset Can the Solidcom C1 and Solidcom C1 Pro Work Together? Is the ENC Function Still Available? Does the Solidcom C1 Pro Have the Sidetone Function? How many headsets of the Solidcom C1 Pro 8sHUB version? How many sets Solidcom C1 Pro can work together in the same place in Japan? How many sets of Solidcom C1 Pro-HUB can be cascaded? How to Manage Groups in the Solidcom C1 Pro Hub-based System? How to Check Whether the ENC Function Is Turned On or Not？ Why Is There Still Noise After the ENC Function Is Turned On? When Do I Need to Turn On or Off the ENC Function? How to Cascade the Solidcom C1 Pro with a Wired Intercom System of Other Brands？ What Should I Do If the Sound from the Solidcom C1 Pro or the Wired Intercom System Is Too Quiet? What Should I Do If I Cannot Hear the Sound from Either of the Devices in a 4-Wire Cascaded Connection? Can the Solidcom C1 Pro Master Headset Pair with the Hub? How to Use the UAC Function of the Solidcom C1 Pro Hub? What should we do if the new headsets paired failed or the connection unstable？(In Japan) How Long Does It Take to Fully Charge a Battery? How to Check Whether the ENC Function Is Turned On or Not? What should I do if I cannot hear the sound from either of the devices? How to Manage Solidcom C1 Pro Groups? Can the Solidcom C1 Pro Master Headset Pair with the Hub? How to Use the UAC Function?
Solidcom C1
How Many Groups Does the Solidcom C1 Support? How Long Can a Headset Work After It Is Fully Charged? Will the Audio Quality Be Affected When Multiple Sets of Systems Are Casdaded? How many sets of Solidcom C1-HUB can be cascaded? How Many Remote Headsets Can Work with One Master Headset？ How many headsets of the Solidcom C1 8sHUB version? How many sets Solidcom C1 can work together in the same place in Japan? How to Manage Groups in the Solidcom C1 Hub-based System? How to Check the Headset Battery Level? How to Cascade the Solidcom C1 with a Wired Intercom System of Other Brands? What Should I Do If the Sound from the Solidcom C1 or the Wired Intercom System Is Too Quiet? How to Cascade the Solidcom C1 with a Wireless Intercom System of Other Brands? What Should I Do If I Cannot Hear the Sound from Either of the Devices in a 4-Wire Cascaded Connection? Can the Solidcom C1 Master Headset Pair with the Hub? How to Use the UAC Function of the Solidcom C1 Hub? What Should I Do If the Connection Between the Headsets and Hub Is Normal (the Headset Battery Level Is Displayed on the Hub Screen Normally) But the Call Between the Headsets Fails? What should we do if the new headsets paired failed or connection unstable？(In Japan) Can't hear the sound from each other? Will there be disturbance between wireless intercom system and other wireless transmission device in a shooting field? What should be awared of when using multiple sets of wireless intercom? Will the quality of call be reduced when multiple sets of intercom are casdaded? What is the maximum length of cat5e cable during cascading? Is there any specification requirement for the cable? What is the meaning of green flashing light on the headset? How long can the battery last? How to know the headset will be out of battery soon? How to connect the Hub to computer for online meeting/shooting? All settings are good in meeting software, I am able to listen others' voice but why is my voice not heard by others? Connection between beltpacks and Hub is normal (the Hub is displaying beltpacks battery volume), but why the call between headsets has failed? How to pair the Hub with the headsets? Which HUB should I connect to the PC when I cascade multiple sets of Solidcom C1 by IP?
Solidcom M1Pro
How to Cascade with Clear-Com 702/Clear-Com FreeSpeak II/RTS MRT-327Green-GO MCX Rack Station/Audio Mixer？ Interface Introduction How to Set up SolidcomM1 pro via Web Page How to cascade2 sets of Solidcom M1 pro Hub via 4W How to perform IP cascading for2 sets of Solidcom M1 pro Hub How to cascade3 sets of Solidcom M1 pro Hub through4W+IP method Group Settings Browser based software settings How to Install SolidcomM1 pro?
Solidcom M1
How many sets Solidcom M1 can work together in the same place in Japan? The belt packs couldn't pair with the Base Station after upgrading.
Solidcom SE Global Version
Solidcom SE Global Version headset pairing
Solidcom SE
How Many Groups Does the Solidcom SE Support? How long can the headset work after being fully charged? How many batteries for one headset in standard package？ How Many Remote Headsets Can Work with One Master Headset？ Does the Solidcom SE compatible with Solidcom C1 or C1 Pro? Does the Solidcom SE support work at the noising environment？ Does the Solidcom SE support PTT function? Does the Type-C port of the headset support connect with earphone? How to Check the Headset Battery Level? How to Pair the remote with master headset?
Wireless Tally System
How many channels does the tally system support? How many tally lights does the tally system support? What's the transmission range of the tally system？ What's the transmission frequency range of the tally system? How to connect the switcher to the base station? How to pair the tally light with the base station？ What's the default definition of the DB25 port? How to change the tally light channels? Is that possible to have two states in one channel? Does the tally system work with Vmix? Is that possible to change the tally light brightness? Why can't the tally system receive the PGM signal from ATEM SDI Extreme ISO?
Wireless Microphones
MELO P1
How can I tell whether the capsule of the Wireless Handheld Microphone is a condenser or dynamic type?
LARK MAX 2
Exporting internal recording files of LARK MAX 2 How to use the LARK MAX 2 internal recording function? What is the LARK MAX 2 timecode function? How to Choose Timecode mode? Editing workflow: Syncing Lark Max 2 audio with camera video via timecode.
LARK A1
LARK A1 Mic Recognization LARK A1 Combo version Packing List LARK A1 Duo Packing List LARK A1 Mini Duo Packing List LARK A1 Mini Duo Packing List LARK A1 TX Indicator Light Introduction LARK A1 RX Indicator Light Introduction Can I use the LARK A1 while charging? LARK A1's voice volume fluctuates. LARK A1 RX Introduction LARK A1 APP Function Introduction LARK A1 How to pair manualy?
LARK M2S
How to manually pair LARK M2S? How to enable noise cancellation on LARK M2S? How to enable mute function on LARK M2S camera version? How to adjust the volume and lock the volume on the LARK M2S camera version?
LARK M2
Mobile Receiver Pairing Process Introduction Camera Receiver Pairing Process Introduction How to wear the transmitter How to upgrade the device for USB-C/Lightning version
LARK M1
How to Choose the Cable for Connecting the Lark M1 to a Mobile Phone? How to Connect the Lark M1 to a PC for Live Streaming? Why Is the Message "Unsupported Accessories" Displayed When the Original USB-C to 3.5mm TRS Cable of the Lark M1 Is Used? What Should I Do If There Is Noise When the Lark M1 Is Connected to an Android Phone? What Should I Do If There Is Loud Static Noise When the Lark M1 Is Connected to a Camera? Why Can Some Android Phones (OPPO/Vivo/OnePlus) Not Record Audio with the Lark M1? Why Can Samsung Phones Not Record Audio with the Lark M1?
LARK C1
How to check Apple's MFi certification?
LARK MAX
What does the three record mode mean? How to turn on the internal recording? How to mute the transmitters? How to connect the Lark Max to phones to record?
LARK 150
Hollyland Interview Adapter
How can I ensure the best possible recording quality with the wireless microphone? Why does the Hollyland Interview Adapter's windshield become loose when handheld?
Cameras
Lyra
Lyra Placement method
VenusLiv Air
OBS Multi-Platform /Multi-Stream RTMP Streaming How does VenusLiv Air connect with computer for UVC ？ How to connect the microphone and set up the microphone? How to connect WIFI? How to connect network? How to start streaming on the camera? How to start streaming on the PC? How to obtain more functions and output the screen on the PC side?
VenusLiv V2
How does VenusLiv V2 connect with computer for UVC ？ How to connect the microphone and set up the microphone? How to connect network? How to achieve RTMP streaming on the camera? How to enter the Professional mode? Professional mode within how to quickly adjust the image brightness? Professional mode how to advance fine adjustment image brightness? How to adjust the picture white balance? How to adjust the overall screen saturation, sharpness, contrast? How to set the focus mode? How to achieve remote switching save good camera parameters of the scene?
Astra P1