1 Check the status of your case on the official website
1.1 Login the Hollyland official website:
● If you are an End User, please click here.
● If you are an Agent, please click here.
Additionally, after submitting your case, you will receive an email. You cloud also click the link in the email to check the status.
1.2 Go to the detail page
● Click the 'Service Records'
● Use the search box to search by SP number.
● Click the 'Service Details' to check the status.
1.3 Notes
Once your case status changes to "to be shipped", you will need to ship the product to our after-sales center. Please scroll down on the page for the exact address.
Finally, remember to log back into the system and submit the tracking information after you've shipped it.
If the content on the official website is not updated within five business days, please try Method 2 or Method 3.
2 Contract the After-Sales center
Please reach out directly to the service center handling your case. Their contact information can be found in your email or on the case details page of the official website.
3 Contract Hollyland
(US, Canada)--support.us@hollyland.com; (Europe)--support.eu@hollyland.com; (Other Area)--aftersale@hollyland.com;