1 Access the Hollyland After-Sales System
Visit the Hollyland official website:
● If you are an End User, please click here.
● If you are an Agent, please click here.
Key notes:
1. You need a Hollyland account to apply for after-sales case.
2. This account is independent. Hollyland accounts on other platforms cannot be used here.
2 Login Methods
1. Social Media Login
Use your Facebook or Google account to log in directly.
If you are an Agent, please use the second way(email) to login in.
2. Email Login
If this is your first visit, please click "Register Now" to create an account first.
Enter your email address and password to log in.
3. Registration Steps
1. Email Address: Provide a valid and frequently used email address.
2. Verification Code:
○ Click the "Send" button to receive a verification code via email. The verification code will be sent automatically to the email address you filled in above.
○ Enter the code in the designated field. If not received, check your spam folder or resend the code.
3. Password: Set and confirm your account password.
4. Agreement: Read and agree to the Privacy Policy and Terms of Use by checking the box.
3 Manage your own account
After registered. Please use the password to login now. Now you are in the "Account Security" page. Please choose the "Personal Center" at the top left corner.
1. Edit Shipping Address
- Now you can add shipping address and apply for after-sales case this page.
- Click on "Shipping Address" in the Personal Center.
- Fields marked with a red asterisk (*) are mandatory.
2. Notes
- Accuracy: Provide the actual address where you will receive the device. Incorrect addresses may delay the return process.
- Multiple Addresses: You can add and label addresses (e.g., "Home," "Company") for flexibility during case applications.
- Modifications: Edit existing addresses if corrections are needed.
4 After-Sales Case Application
Please choose After-sales Application, then click Apply for After-sales.
Step 1: Product Registration
Provide detailed information about the defective product:
- Model Selection
● Select the product model from the dropdown.
● If the model is unavailable, choose "-Other\-Other Model."
- Serial Number (SN)
● Locate the SN on the product.
● Click the blue link "How to find serial number (SN)?" for guidance if needed.
● Enter the correct SN in the designated field.
- Product Issue
● Select the issue from predefined categories.
● Choose "Other" if the issue is not listed.
- Problem Description
● Describe the issue or specify if spare parts are required.
- Media Upload
● Attach images/videos/files showcasing the problem to assist in diagnosis.
- Purchase Channel
● Select the platform (e.g., Amazon) and specify the store (e.g., "Hollyland Official Store").
- Purchase Proof
● Upload the purchase invoice/order to verify warranty status.
● If unavailable, upload a photo of the SN. Warranty will be determined based on the manufacturing date. We would consider the warranty period to be one year after 90 days from the date of manufacture.
- Support Case Number
● Provide the case number if you previously contacted Hollyland Support. We could get more information about the problem by reading the email you sent before.
Step 2: Shipping Address
● Select a pre-saved address or add a new one.
● Submit the address to finalize the after-sales case.
Step 3: Submission
● Review all entered information. Make sure there is no mistake.
● Submit the case to complete the application.