This issue is caused by the difference of the firmware version.

Please check the firmware version of the TX and RX.

If one of the devices is 1.0.xx and another device is 2.0.xx, they can not work together.

The firmware version of the device is 1.0.xx indicates that the device is a Syscom 421S.

The firmware version of the device is 2.0.xx indicates that the device is a Syscom 421.

Syscom 421S is not compatible with Syscom 421. If you have this issue, please contact the Hollyland Support team via email.

Email Address: support@hollyland.com