EOL Notice

1. Scope of Application and End-of-Service Dates

2. Services Being Discontinued

1. Product and Purchase Enquiries : no longer providing product specification explanations, product selection advice, or purchase channel enquiries for discontinued products.
2. Technical Support : no longer providing troubleshooting, usage guidance, parameter configuration guidance or remote assistance.
3. Repair and Maintenance : no longer accepting service orders for factory repair or replacement-in-lieu-of-repair.
4. Spare Parts Supply : no longer supplying original parts, including but not limited to batteries, charging cases, cables, antennas, clips and wind muffs.
5. Firmware and Software Updates: no further firmware releases, and no version updates, adaptation or compatibility fixes for the companion App and PC software. (This clause does not apply where major security issues are involved or where otherwise required by applicable law or existing valid commitments.)
6. Service Commitment Products : no longer selling or renewing the related extended warranties, value-added services and service packages.

3. What Remains Available After the End of Service

1. The existing functionality of products you have already purchasedwill not be affected, and they can continue to be used normally.
2. Released firmware versions, the companion App, manuals and quick start guides remain available for use and download, but will no longer be updated.
3. After-sales obligations for products still within thestatutory warranty period are not affected by this notice, and continue to be governed by the laws and regulations of the place of sale and the terms of the warranty card.
4. Other products sold through Hollyland's official channels, together with their services and spare parts supply, are not affected.

4. Spare Parts and Repair Arrangements (Transition Period)

1. Before the End of Service date, repair and spare parts services continue to be accepted as usual, with unchanged turnaround times and pricing.
2. After the End of Service date, in principle no new repair orders or spare parts orders will be accepted; orders already accepted before that date but not yet completed will continue to be processed to completion.
3. Stock up in advance: if you plan to keep using the products above over the long term, we recommend stocking up on commonly worn parts (batteries, cables, antennas, etc.) before the End of Service date.
4. Regional differences: transition-period stock levels and final acceptance dates may vary slightly between regional service points; the notice issued by your local service point shall prevail.

5. Service Locations and Contact Details

6. Frequently Asked Questions

Q1: I am still using the products listed above. Can I keep using them?

Q2: What should I do if a product breaks down after the End of Service date?

Q3: Can the firmware and App still be downloaded and used?

Q4: Will products still under warranty be affected?

Q5: Why is the service being discontinued?

Q6: Can original spare parts still be purchased after the End of Service date?

7. Effectiveness and Updates of the Announcement